Call centre software to make sms, email, efax and web chat integration easy

Large organisations around the world use the CONTACT^™ SaaS (software as a service) solution to improve customer service, record keeping and reporting in their call centres.

• “"CONTACT has helped us eliminate lost orders and allowed us to cut costs. We have reduced our number of call centre seats from 30 to just 19."” Fonterra Brands

• “CONTACT email speeds up response time by 500% and dramatically reduces agent time and email volumes with automated replies, consolidation, prioritization, routing, templates and real-time reporting. ” Global Parcel Delivery Company

• “CONTACT’s ability to blend all channels of non-voice traffic allows us to intelligently route calls to the appropriate contact centre agent and respond to each caller’s individual needs.” Silverjet

• “CONTACT makes it easy to reach thousands of customers with ticket notifications, promotions and last-minute specials. These communications have resulted in a 30% increase in sales to repeat customers.” Worldwide Sports Travel

• “SMS has proved to be a compelling way to stimulate participation in promotional competitions, improving product sales and attracting new customers. CONTACT has allowed Cerebos Gregg’s to maintain tighter control over promotional campaigns. As a result the process has become faster and more cost effective.” Cerebos Gregg's